Troubleshooting

If you’re having trouble with Positron Assistant, here are some resources and tools to help diagnose the issue and get things working smoothly.

Can’t find what you’re looking for? Reach out through our feedback channels and we’ll help you out!

I am getting unexpected or incorrect responses

If you receive unexpected or incorrect responses from Assistant, consider the following steps:

  • Provide more context: Ensure that your messages include sufficient context about your code, data, or the task at hand.
  • Rephrase your query: Try rewording your question or request to be more specific or clear.
  • Start a new conversation: If the current conversation has become lengthy or confusing, starting a new chat conversation may help reset the context.
  • Reach out for support: If you continue to experience issues, consider reaching out for support to provide feedback or report the problem.

I am getting an error message

If you encounter an error message while using Positron Assistant, try the following:

  • Try again: Sometimes, transient issues can cause errors. Retry your request to see if the issue persists.
  • Start a new conversation: If the error is related to the current chat context, starting a new chat conversation may resolve it.
  • Check provider status: Check if your language model provider has any service outages or issues.
  • Reach out for support: If the error persists, consider reaching out for support to provide feedback or report the problem.

Feedback & Issues

We welcome your feedback to help us improve Positron Assistant!

Please provide as much detail as possible when reporting issues, including:

  • Steps to reproduce the problem,
  • Screenshots or screen recordings if possible,
  • Any relevant logs, error messages and diagnostics.

If you encounter any issues or have suggestions, please let us know by:

Logs

View output logs

  1. Run the command Output: Show Output Channels…
  2. Enter “Assistant” in the input box to filter the output channels
  3. Press to open the Assistant output logs

To include additional detail in the logs:

  1. Run the command Developer: Set Log Level…
  2. Select Debug for debug-level logging, or Trace to enable the most detailed logging
  3. Reproduce the issue you are experiencing
  4. Return to the Assistant output logs to view the detailed logs

Export chat log

To export the log of a chat conversation:

  1. Focus your cursor in the chat interface of the conversation you want to export, either in the chat pane or inline chat
  2. Run one of the commands that start with Positron Assistant: Export the current chat
  3. Click the button in the notification that appears to open the exported chat log

Diagnostics

For detailed diagnostics about Positron Assistant, including information about your language model providers, version information, Positron Assistant settings, and more:

  1. Run the command Positron Assistant: Collect Diagnostics
  2. A diagnostic report will be generated and opened in a new editor tab